Reference

How jura88 Handles Your Personal Data

Your account information, wallet details and session activity are collected only to run your jura88 account and process payments via DANA, OVO and GoPay where local law permits.

Data collected only for account operationDANA, OVO, GoPay wallet data protectedYour right to access and delete dataNo data sold to third partiesContact us to update your records

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DATA PROTECTION PRACTICES

How We Protect and Manage Your Information

Data security is built into how we operate the account system, not added on top of it. SSL encryption covers every data transfer between your device and our servers, whether you are topping up via GoPay on mobile or checking your withdrawal status on desktop. Access to your account data inside our systems is restricted to staff whose role requires it.

Cookie Use We use session cookies to keep you logged in and analytics cookies to understand which lobby sections get used most. You can manage cookie preferences from the consent prompt on first visit.

Account Security Login attempts trigger OTP verification to your registered mobile number. If we detect an unusual login pattern, your account is flagged and you are prompted to re-verify before access continues.

Data Retention Active account data is retained as long as your account remains open. After a verified account closure request, non-regulatory data is deleted within the period stated in your deletion confirmation email.

Third-Party Sharing We share your data only with payment processors like DANA, OVO and GoPay to complete transactions, and with identity verification services where required. We do not sell your data.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Any question about your personal data — access requests, correction, deletion or complaints — can be directed to our support team through the channels below. We aim to acknowledge data-related requests within one business day and resolve them as quickly as the verification process allows.

Team online

Live Chat

Open the chat widget from your account dashboard. Our support team handles data access and deletion requests directly through live chat during operating hours.

Email Support

Send your data request to our support email address found in the account settings page. Include your registered mobile number so we can verify your identity before acting.

Account Settings

Some data changes — like updating your email or linked DANA or OVO wallet number — can be handled directly inside your account settings without contacting support.

What Data We Collect and Why

jura88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with jura88, we collect the information needed to verify your identity, process deposits and withdrawals, and keep your account secure. This includes your name, email address, mobile number, and the wallet identifiers linked to DANA, OVO or GoPay when you use

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those payment channels. Session logs — device type, IP address, login timestamps — are retained to detect unauthorised access and resolve account disputes. We do not collect data beyond what your account activity generates. Payment data flows through the relevant e-wallet provider under their own security
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protocols; we receive only confirmation of transaction status, not your full wallet credentials. Where you use GoPay or OVO, the transfer confirmation reference is stored against your account for withdrawal verification purposes. Players in Jakarta and across Indonesia access these services only where local law and
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eligible regions permit. Data retention periods follow applicable local regulations, and we review stored records periodically. If you close your account, we retain the minimum data required by any applicable regulatory obligation and delete the rest within the period set out in our deletion request process.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions, Answered

These are the questions we hear most often about account data, wallet privacy and your rights as a jura88 account holder in Indonesia. If your question is not covered here, reach out through live chat or the support email in your account settings.

We store your name, email, mobile number, device and login logs, and wallet transaction references for DANA, OVO and GoPay. We do not store your full wallet credentials or payment PINs.

Yes. Send a data access request via live chat or support email with your registered mobile number. We verify your identity first, then prepare and send your data summary.

Submit a deletion request through live chat or support email. After identity verification, we delete non-regulatory data and send a confirmation. Data required by applicable law is retained for the minimum required period.

No. Wallet references from DANA, OVO or GoPay are shared only with those payment providers to process your transactions. We do not sell or share your data with advertisers.

Go to your account settings and select the contact details section. Some changes require OTP verification to the current registered number before the update takes effect.

After a verified closure, we delete personal and session data not covered by a legal retention obligation. You receive an email confirming what was deleted and what is retained and why.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ Appjura88 App

How jura88 Handles Your Personal Data

How We Protect and Manage Your Information

How to Reach Us About Your Data

Live Chat

Email Support

Account Settings

Your Privacy Questions, Answered

01 What personal data does jura88 store about my account?

02 Can I request a copy of all the data jura88 holds about me?

03 How do I ask jura88 to delete my personal data?

04 Does jura88 share my wallet data with advertisers or other companies?

05 How can I update the email or phone number linked to my jura88 account?

06 What happens to my data if I close my jura88 account?

Privacy Policy

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